How can an Airbnb in NYC get HIGH review scores?

New York City
  1. Which neighborhood in NYC is considered the best in terms of location?
  2. Will the review scores be higher, if the host lives in the same neighborhood with the visitors?
  3. Overall, what is most important if an Airbnb wants high scores?

Question 1: Which neighborhood of NYC is consider by visitors as the best?

Among the Five Boroughs:

Five boroughs of New York City
Source: https://en.wikipedia.org/wiki/New_York_City
A bar chart showing the average scores on location in five boroughs of NYC. The black short line shows standard deviation.

Among 220 Neighborhoods:

A bar chart showing the average scores on location of 31 neighborhoods with ≥ 200 Airbnb listings in NYC. The black short line shows standard deviation.

Question 2: Do visitors prefer hosts living in the same neighborhood?

A bar chart of the average review scores in 7 aspects, as well as their standard deviations (as the black short lines), of Airbnbs with the host in the same neighborhood and different neighborhoods.

Question 3: Overall, what is most important if an Airbnb wants high scores?

A table iof 20 regressors with largest coefficients in absolute values (in descending order). The first column contains the regressors’ names, the second holds the coefficients, and the third shows the coefficients in absolute values.

Conclusion

  1. The borough considered as the best by visitors is Manhattan. The top 2 neighborhoods with highest scores on location are Park Slope and West Village.
  2. If a host lives in the same neighborhood with visitors, the review scores will be higher in all aspects, particularly in “value”, “communication”, “checkin”, “accuracy”, and “[overall] rating”.
  3. A highly rated Airbnb usually offer access to wifi, and its host usually is a superhost who turns on verifications, shows profile pictures, and has high response rate. A shared property is usually rated lower. A hotel-like place is not popular among Airbnb seekers.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store